Help! The book locker door will not open, no matter if I swipe my card or enter my 14 digit barcode number. How can I retrieve my hold items?
Answer
You may be using an old PhotoID card which may have an out-of-date barcode on it. This can occur if your University status changed from student to being a staff member or back to being a student.
Visit the Archer library help desk to get your current barcode.