How does Qualtrics protect the privacy and confidentiality of participants who may be identified by email addresses, IP addresses, and other identifying information that may be captured by the system?
(Question 4.1.4 on the REB application)
Answer
The data collected by Qualtrics is determined by the author of each individual survey. Researchers have the option to exclude identifiable information, such as email addresses and IP addresses. However, some surveys, by the author’s design, will collect individually identifiable information. As Qualtrics cannot determine in advance the nature of the information in its custody all information is treated as confidential and the property of the customer. Survey information is only available to the survey author and those who are granted access by the author.